Welcome to our FAQ section, fashion lovers! At Glam Jiva, we’re committed to making your shopping experience as fabulous as our dresses. Below you’ll find answers to all your questions about our trendy wardrobe essentials, speedy delivery, and effortless returns.
About Our Products
What styles of clothing does Glam Jiva specialise in?
We’re your go-to destination for versatile, budget-friendly fashion that transitions effortlessly from office to evening. Our collection focuses on wardrobe staples including:
- Elegant dresses (perfect for both work and special occasions)
- Classic and trendy jeans
- Summer-ready shorts
- Flattering skirts for every season
- Office-perfect trousers
Are your clothes true to size?
Absolutely! We provide detailed size charts for every item to ensure your new fashion finds fit perfectly. Our customers consistently praise how well our pieces fit – just ask Mia from Toronto who said her new jeans “fit perfectly”!
Do you offer seasonal collections?
Yes! We regularly update our collections to keep your wardrobe fresh. Watch for our summer dress launches and winter trouser collections – though do note delivery times may be slightly extended during these peak seasons.
Ordering & Payment
What payment methods do you accept?
We accept all major payment cards including Visa, MasterCard and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
How can I get free shipping?
We love helping you save! Orders over £50 automatically qualify for free standard shipping via EMS. Pro Tip: Combine orders with friends to reach the threshold and enjoy free shipping on your trend-conscious styles!
Delivery Information
How long will my order take to arrive?
We process all orders within 1-2 business days (excluding weekends and holidays). Then:
- Standard Shipping (£12.95): 10-15 business days via DHL/FedEx
- Free Standard Shipping (orders over £50): 15-25 business days via EMS
Do you ship internationally?
Yes! From our vibrant Liverpool roots, we now ship worldwide (excluding some remote areas and parts of Asia). Wherever you are, our customer service team treats you like family – because at Glam Jiva, you’re part of our fashion community.
Can I track my order?
Absolutely! We provide full tracking from our warehouse to your doorstep. International customers like Mia from Toronto love our clear tracking updates.
Returns & Exchanges
What’s your return policy?
We want you to love every piece as much as we do! That’s why we offer:
- 15-day returns policy from delivery date
- Easy returns process (just contact our friendly team at [email protected])
- Quality guarantee on all our budget-friendly fashion
How do I initiate a return?
Simply email our customer care team at [email protected] within 15 days of receiving your order. We’ll guide you through our hassle-free return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
Customer Service
How can I contact Glam Jiva?
We’d love to hear from you! Reach our Liverpool-based team at:
- Email: [email protected]
- Post: 34 Houghton St, Liverpool, GB L8W 8GB
Ready to refresh your wardrobe? Shop our new arrivals today and experience fashion that delivers – in every sense!
With love and great deals,
The Glam Jiva Team